If you have bought the hardware from me this won't be a problem as it's all part of the service.
However assuming you have made your purchase from another party perhaps you don't know how to connect it
or your new equipment is just refusing to work properly.
You've contacted your supplier and have now realised that the help line is anything
but helpful.
It's often difficult to tell if you have some faulty hardware or a software configuration
problem and it's just infuriating to spend hours hanging on a phone and still be non the wiser as to
what is really causing the problem. Especially when "Michelle" from "Manchester" (near Mumbai) seems to know more about
the weather and what's on UK TV than what's up with your PC.
When you've finally had enough and hopefully just before you
completely lose your rag, then perhaps you should give me a call. Perhaps, you should have called me
before you bought the machine, but I won’t hold it against you.